HELP CENTER
FAQ
Answers to the most common questions. If you still need help, our team is happy to assist.
How do I store it?
Store products in a cool, dry place away from direct sunlight. If your order includes items that require refrigeration, store them in the refrigerator after opening. Always keep vials sealed when not in use.
How do I reconstitute it?
Reconstitution depends on the specific compound and vial size. In general, researchers use sterile technique, add bacteriostatic water slowly down the side of the vial, and swirl gently (do not shake). For compound-specific instructions, contact support and include your order number.
What does “research use only” mean?
Our products are sold for laboratory research purposes only and are not for human consumption. Please review the product page disclaimer and reach out if you have questions before ordering.
Do you ship across Canada?
Yes — we ship across Canada. Shipping costs and estimates are shown at checkout. If you have delivery questions for your region, contact support.